"SPLISH SPLASH"

Owner/Director - Frances Westley & Stock Controller - Kate Yakich

“ Splish Splash Swimwear began using Profit Point in November 2005 and continues to use it today. User friendly, fast support and great staff to deal with are just a few of the great benefits it provides our business. Introducing Profit Point to our stores and head office has meant fewer overheads in the business. The biggest saving being wages. Our most important, yet time consuming task of re-ordering stock is now done by a few buttons and a report from our Head Office. It does not take our sales assistants away from customers ensuring excellent customer service is provided. Not only does this save us time, but the accuracy is keeping costs down as well. We have noticed a large decrease in left-over stock at the end of season which means our ordering is very accurate, and an increase in profits. When deciding to purchase the Profit Point POS our first concern was the distance. With our stores being located in Cairns and Port Douglas, and Profit Point located in Brisbane, we did have our doubts about having a good support base from Profit Point. Our concerns were soon laid to rest as we received prompt, efficient and friendly support service from the guys. Any problem we encountered was soon fixed through a little more coaching and easy tutorial through their CA support network which gave on screen training. Even a stocktake is no longer scary! The process is made simple with easy to follow instructions. Our sales assistants love their new POS system. Many are computer illiterate and they find it very user friendly. One of the best benefits of Profit Point is that they are constantly improving their system. They listen to their customer’s feedback on what works well, what needs improvement, where we need more information. We encourage other retail stores to use Profit Point POS. Not only do you receive great service and an excellent POS, it is Australian.”

"MANDATE" customer since 1998

Director - Darren Radlow

“ The windows based touch screen till is so user friendly that even our employees who are scared of a computers, effortlessly put through sales and other stock transactions. You can expand the system very easily when adding extra tills to your store or opening new stores. At the press of a few buttons you are able to see all stock holdings at all stores and instantly transfer stock in or out. There are many other features that greatly assist in running our business and these include the ease of: - Reporting on store stock holdings on a store by store basis or having an overall stock holding. - You are also able to get up to the minute information on credit notes, lay-bys and customer loyalty. Backup support has always been of the highest standard and any queries and problems have been attended to and resolved immediately. I have no hesitation in recommending the Profit Point/Counter Attack solution to anyone thinking of installing a POS system. It is truly a great program.

"TENTWORLD" customer since 1994

Director - Alex Burrell

“ We operate 3 retail shops, a wholesale shop, 2 online shops, and temporary show shops. We have 10 Counter Attack tills that back up every night through a broadband connection. The transfer of data between shops and server and vice versa at night is a seamless operation. We have been clients of Profit Point for 14years. There have been dramatic improvements in the communication aspects of the software and the data storage issues of the past are no longer of concern. The various dramas of Y2K and Microsoft operational problems have been attended to as they arose in a professional manner by the Profit Point team. At store level, the easy operation of the touch screens allow the staff to master the till operations quickly and confidently. The till operation side is easily understood by new staff and they rapidly become very competent with its logical progressions through the till sale stages. The various requirements of lay-by, account sale, hold sale and unusual sales are easily operated by newish staff. The regular updating of the software to allow for better performance, both at retail and back end is one of the positive features of the software. The software has been easily adapted to our requirements of a hardware store with fashion components. The lay-by system has always been a strong feature of the Profit Point software. It is a major component of our business. Also, there is a loyalty program that we have installed and prepared to run, but we haven’t activated it due to our lack of retail requirement. We believe that it will be an ideal system if we should proceed to activate it in the future. Back end reporting has always been a great strength of the software and it is only limited by your enthusiasm. There are a multitude of standard reports that can have many parameters available. In addition, you can also produce reports of your own making in an easy manner. This business has expanded from a single shop through to our current level and we feel comfortable that the software has continued to support us through the many changes and our specialised requirements. I have no concerns that the system will cover us for any future expansion requirements.

"Noosa Photo Express" customer since 2000

When we asked Danny & Marianne Keating, of Noosa Photo Express, to write a testimonial for our web site, they suggested that every retail business should ask them selves the following questions:

• What do we really know about our stock levels?
• What do we really know about our profit margins?
• What do we really know about invoices and costs?
• What products sell best and worst?
• How much does it really cost to produce photos?
• Does you system protect you from staff mistakes at Point of Sale?
• Do you need your accountant to analyse confusing reports?
• Does your expected profits really measure up to the facts?

“In 2000 we installed the software and quickly had the answer to these questions and a whole lot more at the touch of a button. It is important information for any business and you should not have to be a computer literate boffin to have this information on tap and have the ability to analyse it on a regular basis. In January 2005 we made the change, upgraded the Back Office and installed Counter Attack Point of Sale with a touch screen and Counter Attack Hot Keys. The work conducted with the integration of the Fuji Digital Photo Centres is top shelf and saves time and increases accuracy. It works beautifully! All the best with your products for the future and because of their absolute quality, coupled with the staff support being offered you will enjoy a prosperous future. ”

"BAGZ 2 RICHES" customer since 1997

Owners - Carl Noyes

“I just thought I would let you know how HAPPY I am with your new Windows version of Profit Point. You know I have been using the old DOS version since 1997 for IRENE C (which by the way I have just recently sold) also for BAGZ 2 RICHEZ for the past 18 months. It was with great hesitation that I transferred to the new Windows version of your software because of how unstable Windows can be, but I must say I am delighted. The new system is so much faster, user friendly and simple to use. Communications have been perfect between stores and Head Office and purchase orders are a breeze. All stock and staff reports are excellent with so many new options. Jim in this world we live in today everyone lets you know when you get it wrong but never when you get it right. So congratulations are in order to you and all your staff on a job well done! ”

"PIPELINE SURF CO"

Lisette Leaderbetter

“We have been using Profit Point in our retail surf wear store since we purchased the business in July 2005. I have found the system to be incredibly helpful and easy to use. From stock data entry to the collating of information for detailed (and non-detailed, if necessary) reports, Profit Point has helped me with a great number of business needs. I regularly use the reports for our suppliers, ordering, monitoring and everyday stock management. The support from Profit Point has been fantastic. Any queries have been resolved efficiently and to my satisfaction. I have absolute faith in recommending this system to anyone wishing to use it, especially in a retail clothing environment. ”

"RipTide Surf & Streetwear"

Owners - George Spillane

“I recently decided to change my software from Profit Point to another provider. I found it very difficult at the time to change providers as I had appreciated the fourteen years of support that I had received with your program. However, I changed on the advice of several people who had had very positive dealings with the other provider and recommended their program highly. I know now that they had not compared it with Profit Point. The demonstration of the other program indicated what it could do, however I realised that I had made one of the biggest mistakes of my business career only when it was used for a few weeks in my business. Even though my decision to change back to Profit Point has meant that I have forfeited thousands of dollars to the other provider, I am still relieved. I consider the windows version of Profit Point so superior to the other DOS based system of your competitor, that if I can save any of your potential customers from making a similar mistake, I would be happy to have them call me to discuss the advantages of your system.”